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Your service has always been courteous, efficient and prompt for which I thank you. However, I have one significant question....To date I have had to replace at least ten of these Hoppe lock-cases owing to a malfunction. I have dismantled several and found two problems. Either the spring holding the handle up in the horizontal position has broken, OR the rack-and-pinion mechanism (which is made of cast-iron) has worn out in that the teeth of the rack and/or pinion have worn down and no longer engage each other. On ordering new lock-cases I am told that a lower extension (attached to the lock-case) also has to be ordered and it is necessary to fill in a long form with measurements, etc. Total waste - when I only require the lock-case. On arrival, irrespective of the type - Tongue and/or Shootbolt - or length of the lower extension, I remove it from the lock-case by un-doing two tri-wing screws, and throw it away. I then successfully attach the old lower extension to the new lock-case, re-attach the original upper extension and re-install the unit into the door slab. QED. Why then, can the lock-case not be supplied on its own, thereby avoiding unnecessary expense and waste? Sincerely, Robert Hinds. Charleston, SC.

Rated by Robert Hinds

Your service has always been courteous, efficient and prompt for which I thank you. However, I have one significant question....To date I have had to replace at least ten of these Hoppe lock-cases owing to a malfunction. I have dismantled several and found two problems. Either the spring holding the handle up in the horizontal position has broken, OR the rack-and-pinion mechanism (which is made of cast-iron) has worn out in that the teeth of the rack and/or pinion have worn down and no longer engage each other. On ordering new lock-cases I am told that a lower extension (attached to the lock-case) also has to be ordered and it is necessary to fill in a long form with measurements, etc. Total waste - when I only require the lock-case. On arrival, irrespective of the type - Tongue and/or Shootbolt - or length of the lower extension, I remove it from the lock-case by un-doing two Tri-Wing screws (older models had Torx screws), and throw it away. I then successfully attach the old lower extension to the new lock-case, re-attach the original upper extension and re-install the unit into the door slab. QED. Why then, can the lock-case not be supplied on its own, thereby avoiding unnecessary expense and waste? Sincerely, Robert Hinds. Charleston, SC. To our customers: We do not recommend doing what this customer has done unless you know all about this system. Possible reasons for gear failure is door misalignment. Door not property close and handle is engaged to lock the multipoint locks. The extensions may not be working properly. Gear boxes are sold with bottom gear extension attached only.

Rated by Robert Hinds
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